Issues when Configuring a Custom Domain

It's possible that you may encounter a number of issues when you’re trying to use a custom domain for your app. Here are some of the issues and how you can address them:

Incorrectly configured records

If your records are incorrectly configured, an error will show up in the custom domain configuration. The best thing to do here is to go back and check whether you've followed the process of configuring your domain to make sure you didn’t miss anything.

Contact your domain name provider if you keep on running into the same issue. Your domain provider can help set up the records for you if needed.

Waiting

Don’t forget to wait for 30 minutes or for up to 24 hours for DNS records to propagate. If you check less than the required time, you may not see the changes applied.

Conflicting records

You may run into issues when adding records due to conflicting records that already exist in your DNS. It may be best to contact your domain provider’s support for assistance here, or if you're feeling confident - delete the conflicting records yourself - but be careful!

Access to DNS

If you purchased a domain as part of a hosting package or any other package, you may have limited access to your DNS settings. If this is the case, contact your domain provider’s support for assistance in setting up your DNS records.

Cloud Flare

If your domain provider offers CloudFlare as part of their service, this doesn’t always play ball with Glide. You may need to disable this service and whilst you configure your custom domain and re-enable it afterwards. Rest assured, your app is still secure.

Cache

Clear your browser’s cache in case you’ve visited your custom domain prior to using it for your Glide App. It’s possible that your browser stored the resources previously connected to your domain and it’s still displaying this stored information instead of your app (even if it has been updated). To check whether it’s a cache issue, try visiting your new domain on a different browser or on your phone.

Old URL & QR code

When you’ve published your app using a custom domain, your QR code changes. Make sure you use this new QR code and share this with others. The old QR code for your glideapp.io URL still works too, but will still send people to the .glideapp.io URL - not your new custom domain.

Transfer domain to another app

If you want to use your custom domain for another app, simply set up the DNS settings for that app and then remove the DNS settings for the previous app. Glide will manage the switch for you. However, you’ll need to wait again up to 24 hours before the changes take effect.